Terms of Service

These Terms of Service govern the use of the website and the general conditions applicable to services offered by The Global Journeys Immigration Consultants.

The Company provides international immigration consulting and application assistance for various destinations, including the United States of America, United Kingdom, Germany, Australia, Sweden, and other countries.

By accessing our website or engaging our services, users acknowledge these Terms of Service.

Clients who formally engage our services may be required to sign a separate Consulting or Service Agreement specifying the services, fees, payment schedules, and contractual obligations applicable to their individual case.

Where an individual signed agreement differs from these general Terms, the signed agreement will govern the relevant contractual relationship, subject to applicable law.

The Company offers immigration-related consulting and administrative assistance for various immigration categories and destination countries. Depending on the program and agreed scope, services may include:

• Immigration eligibility assessments.
• Skilled and professional immigration consultation.
• Employment-based immigration assistance.
• Business, entrepreneur, and investor immigration support.
• Work visa and work permit application assistance.
• Permanent residency and settlement application support.
• Family and dependent immigration assistance.
• Educational and professional credential evaluation coordination.
• Immigration application documentation and preparation.
• Preparation of supporting statements, petition letters, and application materials.
• Application submission coordination, where legally authorized.
• Assistance with government requests for additional information or documentation.
• Application tracking and administrative communication support.

The availability of any particular service depends on the destination country, immigration category, applicable regulations, and the Company's ability and legal authorization to provide the service. The precise scope of services will be specified in the client's individual agreement.

Immigration eligibility assessments are conducted based on the information and documents supplied by the applicant and the applicable requirements of the selected immigration program. An eligibility assessment may consider:

• Educational qualifications.
• Professional experience.
• Skills and occupational background.
• Business or investment credentials.
• Professional achievements.
• Financial and family circumstances, where relevant.
• Immigration history.
• Requirements established by the relevant destination country.

A positive eligibility assessment represents a preliminary professional evaluation and does not guarantee approval, visa issuance, residency, or any other immigration benefit. Final decisions are made by the relevant government authorities.

Clients agree to:

• Provide complete, accurate, authentic, and timely documentation.
• Disclose relevant immigration, educational, professional, and personal information.
• Inform the Company of material changes in their circumstances.
• Review application documents for accuracy before submission.
• Provide certified translations where required.
• Respond to documentation requests within reasonable or prescribed deadlines.
• Pay professional service fees and applicable third-party expenses according to agreed schedules.
• Comply with the laws and requirements of the relevant immigration authorities.

The Company shall not be responsible for adverse consequences caused directly by inaccurate, incomplete, fabricated, forged, or misleading information supplied by the client, to the extent permitted by applicable law.

All visa, immigration, residency, work permit, and citizenship-related decisions are made by the relevant government authorities. The Company does not guarantee:

• Visa or immigration application approval.
• Permanent residency or settlement.
• Work authorization or employment.
• Citizenship or nationality.
• A specific application processing timeline.
• Approval of an appeal, reconsideration, or additional evidence submission.
• Any particular decision by an immigration authority.

The Company's obligation is to provide the services described in the agreed scope with reasonable professional care, subject to applicable legal and contractual requirements.

Professional service fees vary depending on the destination country, immigration program, case complexity, and services requested.

Applicable fees, payment installments, milestones, and due dates will be communicated through an individual Service Agreement, invoice, or other written confirmation.

Clients are responsible for making payments according to the agreed schedule.

Unless otherwise expressly stated in writing, professional consulting fees do not include government filing charges or third-party expenses.

Clients may be responsible for additional expenses, including:

• Government application and filing fees.
• Visa processing and biometric charges.
• Medical examination fees.
• Educational credential evaluations.
• Language examinations.
• Certified translations and document authentication.
• Courier and postal charges.
• Legal or professional services provided by external parties.

The Company is not responsible for delays caused directly by the client's failure to pay required government or third-party charges, to the extent permitted by applicable law. Government fees and third-party charges may change without prior notice.

Professional consulting fees compensate the Company for time, research, assessment, documentation, administrative coordination, and services performed. The following general principles apply:

• Fees for services already performed are non-refundable, subject to applicable law and the client's signed agreement.
• Refusal or denial of an immigration application does not automatically entitle the client to a refund.
• Clients may request to withdraw or discontinue services.
• Refund eligibility following withdrawal or termination will depend on the signed agreement, services performed, and applicable consumer protection laws.
• Government and third-party fees are governed by the refund rules of the relevant authority or service provider.
• Any specifically agreed refund conditions will be set out in writing.

Nothing in these Terms excludes mandatory statutory refund or consumer rights.

Processing times are determined by the relevant immigration authorities and may vary according to application type, destination country, workload, security checks, and other factors. The Company cannot guarantee processing or decision timelines. Delays may occur due to:

• Government processing backlogs.
• Changes in immigration laws or policies.
• Additional document requests.
• Security, background, or medical checks.
• Incomplete or inaccurate documentation.
• Unpaid fees.
• External events beyond the Company's reasonable control.

Any estimated timeline communicated by the Company is provided for guidance and is not a guarantee.

Immigration laws, eligibility criteria, government charges, visa quotas, and application procedures may change at any time.

Such changes may affect application eligibility, documentation requirements, processing timelines, or outcomes.

The Company will provide services based on the applicable requirements within the agreed scope but cannot guarantee that immigration programs or policies will remain unchanged.

The Company recognizes the confidential nature of personal, educational, professional, financial, and immigration-related information.

Client information will be handled in accordance with the Company's Privacy Policy and applicable data protection laws.

Information may be shared with relevant immigration authorities, authorized service providers, or other necessary parties for legitimate application-related purposes.

Certain immigration processes require services provided by independent organizations, including credential evaluation bodies, translators, medical providers, testing agencies, and government-appointed service centers.

The Company does not control the independent decisions, processing schedules, or operational procedures of such organizations.

Any limitation of responsibility for third-party services applies only to the extent permitted by applicable law.

To the extent permitted by applicable law, the Company shall not be responsible for losses or delays arising directly from:

• Decisions of government immigration authorities.
• Changes in immigration laws, regulations, or policies.
• Inaccurate or fraudulent information supplied by clients.
• Failure to submit required documents within applicable deadlines due to client non-compliance.
• Unpaid government or third-party charges.
• Events beyond the Company's reasonable control.

Nothing in these Terms excludes liability for the Company's own conduct where such liability cannot legally be excluded, including liability arising from applicable professional duties or mandatory consumer protections.

Information provided on the Company's website is intended for general informational purposes.

Immigration programs and requirements differ by country and may change without notice.

Website information does not constitute a guarantee of immigration eligibility or approval.

Users should obtain an individualized assessment before making significant immigration-related decisions.

The Company provides consulting and application assistance within the scope of services it is legally authorized to offer.

Where immigration representation, legal advice, or regulated professional services require a licensed or otherwise authorized professional, such services must be performed by appropriately authorized persons.

Engaging the Company does not automatically establish an attorney-client relationship.

Any legal representation arrangements, where applicable, will be separately identified and documented.

The Company's website content, branding, logos, graphics, and original written materials are protected by applicable intellectual property laws.

Unauthorized reproduction, distribution, modification, or commercial use is prohibited except where permitted by law or authorized by the Company.

Clients may request termination of services in accordance with their signed Service Agreement. The Company may suspend or terminate services for legitimate reasons, including:

• Material breach of contractual obligations.
• Submission of fraudulent or fabricated documentation.
• Failure to make required payments.
• Failure to provide essential documentation.
• Conduct that makes continued service unlawful or impracticable.

Any remaining contractual obligations, outstanding payments, or refund entitlements will be handled according to the signed agreement and applicable law.

The governing law, jurisdiction, and any applicable dispute resolution procedures for paid consulting services will be determined by the client's individual agreement and applicable law.

Mandatory consumer rights and legal remedies remain unaffected.

The Company may update these general website Terms of Service to reflect changes in business operations, available services, or applicable legal requirements.

Updated Terms will be published on the Company's website.

Changes to general website Terms will not automatically amend existing signed client agreements.